Distributor electrotechnic materials
Sales & marketing automation
Microsoft Dynamics CRM + ClickDimensions
Cebeo was looking for a CRM solution to enable the sales team to achieve more. After comparing different CRM software solutions, Cebeo chose for Microsoft Dynamics and with Net IT as the preferred implementation partner. “The professionalism, the listening skills and the solution-oriented approach of Net IT gave us a lot of confidence”, says Mario De Poortere, Business Development and Marketing Director at Cebeo.
Microsoft Dynamics isn't only used by the internal and external sales people of Cebeo, also marketing uses it, mainly for the organisation of events. In a later phase, the CRM tool will aslo be deployed for the logistics and procurement department.
At the core of Cebeo's business strategy is customer-centricity and customer-intimacy. Customer focus is in the DNA of the entire organisation and CRM helps us to realize our ambitions and even go beyond. With the CRM solution delivered by Net IT, Cebeo is able to discover customer needs in a structured, systematic and automated manner..
Information about sales opportunities, quotes, cross-selling opportunities, ... are available anytime and anywhere. Net IT made sure that the sales people from Cebeo have mobile access to CRM using Windows tablet pc's. Because they now have all necessary customer information at their fingertips, they can work more focused, efficiently and productively. They have a complete 360° view on the customer and see everything that's going on which enables them to deliver the best possible customer experience.
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